Customer Communication · communications

Module communications has 25 operations.

Specification doc ↗ · All modules

Management of customer inquiries and feedback, chats, and returns processing

You can test the customer communication methods in the sandbox. Also you can use special methods in the sandbox for managing test feedbacks and questions

You can learn how to use methods in business cases in the instructions on working with Customer Communication section

Questions

Method	Path	Operation
GET	/api/v1/new-feedbacks-questions	Unseen Feedbacks and Questions
GET	/api/v1/questions/count-unanswered	Unanswered Questions
GET	/api/v1/questions/count	Number of Questions
GET	/api/v1/questions	Questions List
PATCH	/api/v1/questions	Working with Questions
GET	/api/v1/question	Get the Question by ID

Feedbacks

Method	Path	Operation
GET	/api/v1/feedbacks/count-unanswered	Unanswered Feedbacks
GET	/api/v1/feedbacks/count	Number of Feedbacks
GET	/api/v1/feedbacks	Feedbacks List
POST	/api/v1/feedbacks/answer	Reply to Feedback
PATCH	/api/v1/feedbacks/answer	Edit Response to Feedback
POST	/api/v1/feedbacks/order/return	Return Item by Feedback ID
GET	/api/v1/feedback	Get the Feedback by ID
GET	/api/v1/feedbacks/archive	List of Archived Feedbacks

Pinned Feedbacks

Method	Path	Operation
GET	/api/feedbacks/v1/pins	List of Pinned and Unpinned Feedbacks
POST	/api/feedbacks/v1/pins	Pin Feedbacks
DELETE	/api/feedbacks/v1/pins	Unpin Feedback
GET	/api/feedbacks/v1/pins/count	Pinned and Unpinned Feedback Number
GET	/api/feedbacks/v1/pins/limits	Pinned Feedback Limits

Buyers Chat

Method	Path	Operation
GET	/api/v1/seller/chats	Chats List
GET	/api/v1/seller/events	Chat Events
POST	/api/v1/seller/message	Send Message
GET	/api/v1/seller/download/{id}	Get File from the Message

Buyers Returns

Method	Path	Operation
GET	/api/v1/claims	Buyers Return Applications
PATCH	/api/v1/claim	Answer Buyers Application